FAQs

1. Where do you ship?

We currently ship within the United States only.

2. How long does shipping take?

Because many of our products are lighting fixtures that may require production, quality inspection, secure packaging, or freight arrangement, the total delivery timeline may vary depending on the product type.

General estimated preparation times:

• Ready-to-ship items: usually ship within 3–7 business days.
• Standard lighting orders: usually require approximately 7 business days for order confirmation, quality inspection, secure packaging, and fulfillment preparation.
• Handmade, oversized, made-to-order, or customized lighting fixtures: may require approximately 7–14 business days before shipment, depending on the product size, finish, customization details, and production requirements.

After shipment, standard delivery usually takes approximately 25–35 business days. Total estimated delivery is generally 4–7 weeks for most orders, and 5–8 weeks for handmade, oversized, made-to-order, or customized items.

Tracking information will be provided once the order ships.

3. Do you offer expedited shipping?

Yes. Expedited shipping may be available for eligible items at a flat rate of $200.

Expedited transit usually takes approximately 7–14 business days after the order has completed production, quality inspection, secure packaging, and has been handed over to the carrier.

Please note that expedited shipping does not guarantee delivery within 7–14 business days from the order date. Expedited shipping only applies to the transit time after the item is ready to ship.

The required preparation, production, customization, inspection, or packaging time may still apply before shipment, especially for handmade, oversized, made-to-order, or customized lighting fixtures.

If you need your order by a specific date, please contact us before placing your order so we can confirm product availability, preparation time, expedited shipping eligibility, and the estimated delivery timeline.

4. Do you confirm the delivery timeline after an order is placed?

Yes. After an order is received, our team will review the product type, preparation requirements, shipping method, destination, and any customization details. We will contact the customer by email to provide the first estimated timeline confirmation.

Before the order is shipped, we will perform a second confirmation and provide updated shipping information, including the estimated shipment status and tracking details once available.

5. Do you offer free shipping?

Yes. Most U.S. orders qualify for free standard shipping.

Expedited shipping may be available for eligible items at a flat rate of $200. Any additional charges, including special freight charges when applicable, will be clearly confirmed or displayed before payment.

6. What is your return policy?

We offer a 30-day return policy for eligible items.

Items must be:

• Unused
• Uninstalled
• In original packaging
• Approved for return before being sent back

Return authorization is required before sending items back. Returns sent without authorization may not be accepted.

Custom-made, modified, made-to-order, or specially produced products may not be eligible for return unless the item arrives damaged, defective, or incorrect.

7. How do I start a return?

Email info@gildlamps.com with:

• Order number
• Reason for return
• Photos of the item and packaging, if applicable

Our support team will review your request and provide return instructions if the item is eligible.

8. What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.

After review, we will provide an appropriate resolution, which may include a replacement, repair part, refund, or other solution depending on the situation.

9. Are your payments secure?

Yes. We use secure third-party payment processors. We do not store full payment information on our servers.

10. How can I contact customer support?

Email: info@gildlamps.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)