FAQs
1. Where do you ship?
We currently ship within the United States.
2. How long does shipping take?
• Processing time: 1–3 business days
• Delivery time: 7–15 business days
Tracking information is provided once the order ships.
3. Do you offer free shipping?
Yes. Most U.S. orders qualify for free standard shipping. Any additional charges are clearly displayed at checkout.
4. What is your return policy?
We offer a 30-day return policy.
Items must be:
• Unused
• Uninstalled
• In original packaging
Return authorization is required before sending items back.
5. How do I start a return?
Email info@gildlamps.com with:
• Order number
• Reason for return
Our support team will provide instructions.
6. What if my item arrives damaged?
Contact us within 48 hours of delivery and provide photos.
We will arrange a replacement or refund.
7. Are your payments secure?
Yes. We use secure third-party payment processors. We do not store full payment information on our servers.
8. How can I contact customer support?
Email: info@gildlamps.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)