Shipping Policy

Business Name: GildLamps
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Contact Email: info@gildlamps.com

Order Processing

All orders are processed after payment has been successfully authorized.

Processing times vary depending on the product type:

  • Ready-to-ship items: 3–7 business days

  • Standard lighting fixtures: approximately 5–7 business days

  • Handmade, oversized, made-to-order, or customized items: approximately 7–14 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery

We currently ship within the United States only.

Estimated transit times after shipment:

  • Standard Shipping: approximately 25–35 business days

  • Expedited Shipping (when available): approximately 7–14 business days

Delivery times are estimates and begin after the order has been processed and shipped.

Tracking information will be provided once available.

Expedited Shipping

Expedited shipping may be available for selected products at a flat rate of $200.

Please note:

  • Expedited shipping only applies to transit time.

  • Production, preparation, inspection, and packaging time still apply before shipment.

  • Availability depends on product size, weight, destination, and carrier service availability.

If you need your order by a specific date, please contact us before placing your order.

Shipping Fees

  • Free standard shipping on most U.S. orders

  • Expedited shipping: $200 flat rate (when available)

  • Any additional freight charges will be clearly displayed before payment

There are no hidden fees.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

GildLamps is not responsible for delays or delivery issues caused by:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Refused shipments

  • Recipient unavailability

  • Address changes requested after shipment

Address changes should be requested within 12 hours of placing the order.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Order number

  • Photos of the damaged item

  • Photos of the packaging

  • Brief description of the issue

After review, we will provide an appropriate resolution, which may include a replacement, replacement parts, store credit, or a refund where applicable.

If a shipment is confirmed lost by the carrier, we will work with the carrier and provide a suitable resolution.

Delivery Delays

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including:

  • Carrier delays

  • Severe weather

  • Peak shipping seasons

  • Incorrect shipping information

  • Other transportation disruptions

If a significant delay occurs, we will provide updates whenever available.

Contact Us

If you have any questions regarding shipping or order status, please contact:

GildLamps
Email: info@gildlamps.com
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States